BGB World Travel

Privacy Policy

Your Travel Consultant Ltd ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.yourtravelconsultant.co.uk (the "Site"), including any other media form, media channel, mobile website, or mobile application related or connected thereto. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

 

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

Personal Data

Account and profile details such as your name, email address, telephone number, agency details, login credentials, and role. If you are a customer, this may include booking contact details and traveller information provided to us by your agent.

Quote, Booking, and Content Data

Information you or your agent provides when creating quotes, itineraries, and bookings, including trip preferences, destination notes, pricing details, passenger data, and supplier details. This also includes files and media you upload (images, documents, recordings, and videos) and any content you add to quotes or presentations.

AI and Automation Inputs

When you use AI-assisted features, we process the prompts, inputs, and generated output required to fulfil your request. Do not submit sensitive personal data in AI prompts unless it is necessary for the service.

Derivative Data

Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.

Financial Data

Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor (e.g., Stripe), and you are encouraged to review their privacy policy and contact them directly for responses to your questions.

Social Connections

If you connect a Facebook account or Page, we receive identifiers and Page details needed to authenticate you, list pages, and publish posts you request. Access tokens are stored securely and can be revoked at any time.

 

2. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

• Create and manage your account.

• Email you regarding your account or order.

• Fulfil and manage purchases, orders, payments, and other transactions related to the Site.

• Improve the efficiency and operation of the Site.

• Monitor and analyze usage and trends to improve your experience with the Site.

• Notify you of updates to the Site.

• Offer new products, services, and/or recommendations to you.

• Perform other business activities as needed.

• Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.

• Process payments and refunds.

• Request feedback and contact you about your use of the Site.

• Resolve disputes and troubleshoot problems.

• Respond to product and customer service requests.

• Send you a newsletter.

• Administer promotions, and surveys.

 

3. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Our platform uses infrastructure and service providers such as Cloudflare (hosting, storage, and security), Stripe (payments), and Facebook (optional social posting). These providers process data only under our instructions and for the purposes described in this policy.

Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

 

4. Tracking Technologies

Cookies and Web Beacons

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. When you access the Site, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies but be aware that such action could affect the availability and functionality of the Site. For more information on how we use cookies, please refer to our Cookies Policy.

 

5. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

 

 

 

 

6. Your Rights (GDPR and UK Data Protection)

If you are a resident of the European Economic Area (EEA) or the United Kingdom, you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

• The right to access, update or delete the information we have on you.

• The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.

• The right to object. You have the right to object to our processing of your Personal Data.

• The right of restriction. You have the right to request that we restrict the processing of your personal information.

• The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.

• The right to withdraw consent. You also have the right to withdraw your consent at any time where we relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests. You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data.

 

7. Facebook Login & Social Sharing

If you connect a Facebook account, we receive information such as your name, email address, Facebook user ID, and Page details required to manage publishing (including access tokens). We use this data only to authenticate your account and to publish posts you request. You can disconnect your Facebook account in settings or revoke access via Facebook at any time.

We follow Facebook Platform Policy requirements. For any issues or GDPR requests related to Facebook Login data, please contact us at hello@yourtravelconsultant.co.uk.

 

8. Data Retention

We retain personal data for as long as necessary to provide our services, meet legal obligations, resolve disputes, and enforce our agreements. Retention periods vary by data type and may be extended for regulatory or contractual requirements (for example, travel booking records).

 

9. Children's Privacy

Our Site is not intended for use by children under the age of 13 (or 16 in some jurisdictions). We do not knowingly collect personally identifiable information from children under 13. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

 

10. ATOL Certificate Data

When you book an ATOL protected service, we are required by law to issue you with an ATOL Certificate. This will include your personal details as they appear on your booking. This information is necessary for compliance with Civil Aviation Authority regulations and your financial protection.

The personal data included on your ATOL Certificate may include:

• Full name (as required for travel documents)

• Booking reference number

• Travel dates and destinations

• Services booked that are ATOL protected

• Total amount paid for ATOL protected services

This data processing is required for legal compliance under the Civil Aviation (Air Travel Organisers' Licensing) Regulations 2012 and to provide you with financial protection. We retain ATOL Certificate data in accordance with CAA requirements and our data retention policy.

 

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

 

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:
Your Travel Consultant Ltd
Company Number: 16034077
Durham, United Kingdom
Email: hello@yourtravelconsultant.co.uk

Last Updated: 2026-01-06